Help centre
Short guides for every part of your store.
The guides themselves open in Romanian for now. The English versions are on the way.
First steps
From a new account to your first customer: what to do, in what order.
- How to open your store
- What the admin looks like and where everything lives
- Company details: what to fill in and where it shows
- Your own domain: how to connect it or buy it
- Store e-mails: which address they are sent from
- Launch checklist: what to check before you say “we are live”
- How to bring products in from another store
- The trial, the plans and what happens afterwards
- We have launched. What do I do in the first month?
Products and catalogue
Products, variants, categories, stock, prices and import.
- Add your first product
- A product with variants: sizes, colours, separate stock
- Categories: how to organise them so they sell
- Attributes and filters: helping the customer choose
- Brands: when they are worth it and how to use them
- Stock: keeping it accurate
- Importing products from a file
- Export: products, orders, customers
- Price lists and B2B customers
- Promotional labels: “New”, “Sale”, “Last few left”
- Product bundles
- Configurable product: the customer builds their own
- Digital products and courses
- Stock alert: telling the customer when a product is back
- Price history and the lowest price in the last 30 days
- Why a product does not show in the store
Orders
From the order arriving to the parcel delivered and the invoice issued.
- Order statuses and what each one means
- Processing an order, step by step
- An order added from the admin (by phone)
- Abandoned carts: what they are and how to read them
- Cart recovery: the automatic e-mails
- Returns: the form, the approval, the refund
- Warranty and service
- Quick orders and one-click ordering
- Minimum order
- Document series and numbering
- “My orders are not coming through” — what to check
Customers
Customer records, groups, loyalty, reviews and newsletter.
Shipping and couriers
Shipping costs, connected couriers, waybills and lockers.
Payments
Cash on delivery, bank transfer, card, instalments and wallets. What to choose and how to connect it.
Invoicing and e-invoicing
Invoices issued from the store or from your accounting software, plus the tax portal.
How the store looks
Themes, pages, menus, banners, blog and SEO.
- Choosing and changing the theme
- The configurator: colours, fonts, corners
- The page editor: sections and blocks
- Menus: how to build them
- Banners, pop-ups and the announcement bar
- Pages: About us, Contact, the legal pages
- The store blog
- Image galleries
- SEO: what to do so Google finds you
- GEO: how you appear in answers given by AI
- 301 redirects: do not lose the old addresses
- Search inside the store
- Recently viewed products
- Logo, favicon and images: the right sizes
- Your own code: CSS and JavaScript
- The buy button on another site
Marketing and sales
Discounts, offers, gifts, recommendations and ads.
- Discounts: the rules and how they combine
- Vouchers and discount codes
- Offers and the one-time offer
- Gifts in the cart
- Recommendations: “you might also like” and “goes well with”
- Extra services on a product
- Analytics, Meta Pixel and Google Ads
- Facebook Shop and Instagram Shopping
- E-mail campaigns that bring orders
- Preparing a big campaign (Black Friday)
Sales channels
Feeds, eMAG, Trendyol, comparison sites and connectors.
Automations and AI
Recipes that run themselves, EFI and the assistant in the admin.
Reports and numbers
What sells, who buys, where the traffic comes from.
Account, modules and settings
Subscription, EfiApps, users, notifications and GDPR.
Troubleshooting
“Why is this not working…” — the usual causes and what to check, in order.
- I changed something and it does not show on the site
- The customer says they did not get the e-mail
- Why a category does not show in the menu
- Why the discount or voucher is not being applied
- Why the gift or the bundle does not show in the cart
- An error when saving a product
- Changing something on many products at once
- Sitemap, robots.txt and indexing in Google
- The store loads slowly
- What is lost when I change or reset the theme
- Showing “free shipping” on the product page
- Recommended price, old price and how they are displayed
- Where to ask for help and what to send us so it is quick